Privacy Policy

1. Information We Collect

1.1 Personal Information

When you interact with Lakshmi Trails LLC ("we," "our," or "us"), we may collect the following personal information:

• Contact Information: Name, email address, phone number, mailing address
• Travel Information: Passport details, dietary restrictions, health considerations, emergency contacts
• Booking Information: Travel preferences, accommodation requests, tour selections
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Records: Email correspondence, phone call records, customer service interactions

1.2 Automatically Collected Information

We may automatically collect certain information when you visit our website:

• IP address, browser type, device information
• Pages visited, time spent on pages, referring websites
• Cookies and similar tracking technologies (see Cookie Policy below)

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Planning, booking, and managing your travel experiences
• Communication: Sending booking confirmations, travel updates, and customer service responses
• Safety & Compliance: Ensuring traveler safety and meeting legal requirements
• Marketing: Sending newsletters and promotional content (with your consent)
• Improvement: Analyzing usage to improve our services and website functionality
• Legal Compliance: Meeting regulatory requirements and protecting our legal rights

3. Information Sharing

We may share your information with:

3.1 Service Providers

• Travel Partners: Hotels, tour operators, transportation providers, and local guides
• Payment Processors: Stripe, PayPal, and other secure payment platforms
• Technology Providers: Website hosting, email services, customer support tools

3.2 Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights and safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure data transmission using SSL/TLS encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure storage of sensitive information

Important: While we strive to protect your information, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill contractual obligations
• Comply with legal requirements (typically 7 years for financial records)
• Resolve disputes and enforce our agreements
• Improve our services through data analysis

You may request deletion of your personal information, subject to legal and business requirements.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal information for marketing purposes
• Restriction: Request restriction of processing under certain circumstances

To exercise these rights, contact us at info@lakshmitrails.com.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Enable social media features

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

8. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services. We recommend reviewing their privacy policies before providing personal information.

9. International Data Transfers

As we provide travel services to India and other international destinations, your personal information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notification to registered users
• Updating the "Last Updated" date at the top of this policy

12. Contact Information

For questions about this Privacy Policy or our privacy practices, please contact: